Returns
In order to receive a refund you must request it within the first 30 days of receiving the computer. Any computers owned longer then 30 days will no longer be eligible for a refund. Refunds are only issued for the sale amount, and will not include freight charges. Additionally, a 20% restocking fee is applied to computer system unless: There are defective hardware component(s) inside the computer, and Ironside Computers or a third-party computer company contracted by Ironside Computers has verified that the stability/performance issues are in direct result of the hardware inside the computer and NOT the software such as the operating system, drivers, or software. This does not include damage to the computer which has occurred during shipping, such as, but not limited to: dents in the computer chassis, loose cables, fallen cathode lighting, etc. Computers with shipping damage are eligible for free return shipping, to be repaired by Ironside Computers, within the first 30 days of receiving the computer. The customer agrees that any request for a full refund on a computer with damage due solely to shipping will incur a 20% restocking fee. Ironside Computers cannot offer a full refund for the purchase price of the product(s) unless there were issues such as defective hardware component(s) inside the computer such as a memory stick causing stability/performance issues. Any custom work done on the computer such as artwork or any permanent additions to the computer will induce a 20% restocking fee regardless of defective components. Special ordered components, components selected by the customer which are not listed on Ironside’s website by default, such as, but not limited to: graphics cards, processors, hard drives, motherboards, power supplies, computer cases, RAM, etc., will incur a 25% restocking fee, regardless of computer defects. Unopened peripherals can only be returned within 30 days of receiving the PC. Peripheral repairs after 30 days will need to be processed with their original manufacturer. Returned merchandise must include its original packaging, manuals, and all accessories. All sales on software items are final. Opened accessories such as the monitor and speakers will not be refunded. Ironside Computers will not refund shipping costs and will not pay shipping for returning packages. Returned shipments must be sent in the original packaging that the computer was received. All return shipments must be shipped with a tracking number and insured for the full value of the computer. Ironside Computers is not liable for any damage to the product during transit on return shipments. Before making any return, back up all software and data and remove any personal information, confidential information or private content which you do not want viewed or used by any third party. Ironside Computers is not liable for lost data or misuse of data on computers that are returned for any reason.